"The Power To Pay" Tag is India's first & unique, multi-purpose co-branded Contactless Prepaid Payment Instrument issued by ItzCash Card Limited in collaboration with IIT-Bombay; supported by National Payments Corporation of India, Canara Bank and manufactured by United Tectsa. It is a smart and effective alternative to carry cash and make payments for various services in and around the IIT-B Campus and NPCI canteen. "The Power To Pay" Tag is simple, convenient and safe to use. It is a financial instrument which can be pre-loaded with the appropriate amount for subsequent use as per the holder's convenience. It empowers the customer and provides control to use the Tag securely at retail outlets equipped with a Point-of-Sale terminal to make payments.
2. How to use "The Power To Pay" Tag?Remove the protective covering from the back of the Tag and stick it on the mobile, then simply touch the mobile on the PoS terminal at the designated merchant outlet to make payments.
3. What is Account Number?The account number is a 12-digit number (e.g. 522542952669). It is used for loading money on the Tag through Net Banking or for blocking or hot listing the Tag in case of loss of Tag. Do not disclose your account number to anyone, except to ItzCash customer care only for the above purpose.
4. What is PIN?The 4-digit PIN (e.g. 5732) is used to authenticate payment transactions when the cumulative or single payment transaction exceeds Rs. 200. Do not disclose your PIN to anyone including ItzCash Customer Care.
5. How may one get "The Power To Pay" Tag?The Tag will be issued at the time of enrollment/admission in the IIT-B campus for new students. It will also be provided to existing IIT-B students and faculty. One has to simply approach the ItzCash Sales Team present on IIT-B campus and a new Tag will be issued on submission and verification of the KYC Form and documentation. NPCI employees can approach the ItzCash Sales Team present in the NPCI office and a new Tag will be issued on submission and verification of the KYC Form and documentation.
6. What documents are required for the "The Power To Pay" Tag?Refer to the list of documents as listed on the KYC form, which needs to be submitted to the ItzCash sales team to acquire "The Power To Pay" Tag.
7. Where to get the KYC form?A copy of the KYC form is enclosed in "The Power To Pay" Tag kit. One can also visit www.itzcash.com/powertopay to download the KYC form.
8. Where to submit KYC documents?The completed KYC form along with requisite KYC documents may be submitted to the ItzCash Sales Team present on the premises.
9. Where to use "The Power To Pay" Tag?"The Power To Pay" Tag can be used immediately at merchant locations equipped with PoS terminals in and around the IIT-B campus and at the NPCI canteen. To get a list of places where you can use "The Power To Pay" Tag, visit www.itzcash.com/powertopay.
10. What is the validity of "The Power To Pay" Tag?"The Power To Pay" Tag is valid for 5 years from date of issue.
11. What are the benefits of "The Power To Pay" Tag?"The Power To Pay" Tag offers the ultimate power of controlling spends and is simple to use at merchant establishments in and around the IIT-B campus and NPCI canteen.
The Tag offers:
Yes, "The Power To Pay" Tag is reloadable. The minimum reload amount is Rs. 50 & the maximum reload amount is Rs. 5000. Subject to a maximum Tag balance limit of Rs. 5000.
13. Where and how to reload the Tag?IIT-B students & faculty can reload their Tag at selected merchant establishments in the IIT-B Campus or online through Canara Bank Net Banking. NPCI employees can reload their Tag at the NPCI canteen or though Net Banking/Credit Cards/Debit Cards.
14. What to do if "The Power To Pay" Tag is lost or stolen?If "The Power To Pay" Tag is lost or stolen, Hotlist the Tag immediately by contacting ItzCash customer care at 022-61125757 and mention the account number.
15. How to check the balance on "The Power To Pay" Tag?A user will receive an SMS when the cumulative or single payment transaction exceeds Rs. 200 showing the balance available on one's Tag. Also visit any reload point inside the IIT-B campus to check your Tag balance or visit www.itzcash.com/powertopay. Or SMS CHKBAL_AccountNo. to 57575.
16. What is the process to cancel a purchase?To cancel a purchase, contact the merchant establishment for cancellation of purchase at which the payment/transaction has been done. The merchant will reverse the same and the Tag will get credited with the purchase value.
17. What happens if "The Power To Pay" Tag expires?A request for renewal of the existing Tag can be raised before it expires. A renewal fee will be debited from the available Tag balance.
18. What happens if "The Power To Pay" Tag is not used for prolonged periods?As a precaution, if "The Power To Pay" Tag is not used for a continuous period of 6 months, it will be deactivated. To reactivate the Tag, contact the ItzCash Call Center at 022-6112 5757.
19. How to make payments at merchant establishments?Note: One will receive a transaction receipt and an SMS alert for cumulative or single transactions over Rs. 200.
20. What are the charges of "The Power To Pay" Tag?There is an annual fee of Rs. 20 + Applicable Taxes
Tag replacement fee (damaged or lost Tag) is Rs. 50 + Applicable Taxes
21. Where are the detailed terms and conditions?Detailed terms and conditions are available on www.itzcash.com/powertopay
22. Why does the Tag ask for a PIN for transactions above Rs. 200?This feature has been built onto the Tag as a security measure to safeguard the Tag owners' financial interests.
23. How to change the PIN of a Tag?"The Power To Pay" Tag PIN can be changed by visiting www.itzcash.com/powertopay
24. Can one keep the Tag in the wallet and make payments?As long as the Tag is within the range of the terminal, one can make a payment.
25. Does one lose all money loaded on the Tag if it is lost?No, the loss will be limited to Rs.200, above which the PIN will be requested for completing the transaction.
26. How to obtain the online UserID and Password?One will receive an SMS & email of the online User ID & Password on the registered mobile number and email ID post completion of registration.
27. What if one forgets the username?If a user forgets the username, they can visit www.itzcash.com/powertopay to get the username.
28. What if one forgets the password?If a user forgets the password, they can visit www.itzcash.com/powertopay to get the same.
29. What if one forgets the PIN?If a user forgets the PIN, they can visit www.itzcash.com/powertopay to get the PIN.
30. How to change contact details?One can change the registered mobile or email ID only. To change the mobile or email ID, please visit www.itzcash.com/powertopay to update the same.
