Maintenance at H10
"Keeping everything running"
This sole motto is the drive behind the working of the maintenance council. We work as a team to make your stay in the hostel comfortable and attend to any issues that don't.
Welcome to the maint body of H-10. We help in keeping it a better place to live in.. Have a problem?? Let us know by writing to us on maintcoh10@iitb.ac.in
We,the council, contact service vendors and other organisations to help the inmates.. If required to contact voluntarily,the details are here..
PHO - 7056
How To Complain
For any complaints regarding maintenance please write complaint in https://support.iitb.ac.in/support/login.jsp by logging with your
LDAP ID. Make sure you have written LDAP ID not the email address. You can submit the complaints on the portal for following different issues:
1) CIVIL MAINTENANCE - Carpentry, Plumbing ( jet sprays, sink, leakage, toilets)
2) ELECTRICAL MAINTENANCE - Tube lights, fans, switchboards, corridor/washroom lights, water heater, exhaust fans.
3) PUBLIC HEALTH OFFICE (PHO) - Cleaning, Pest Control
STEPS FOR REGISTERING THE COMPLAINTS ARE AS FOLLOWS:
1. Go to the link -> support.iitb.ac.in , login with your LDAP id.
2. Select New Complaint.
3. In complaint details will show your name, phone number. Fill EXTENSION NUMBER 2710 (required).
4. Select the complaint type:-
-> Estate - Carpenter/Plumbing/Other complaints like Water sepage,etc
->EMD-Electric Work
->PHO
5. Select Location Type
6. Select Complaint Category -->Complaint title --> Describe the issue. You can even upload image.
7. Select Complaint Priority (Low, Medium, High, Very High)
8. Click Submit. You can view the status of complaint by Home-->Show My Complaints.
NOTE:
1. For Washing Machine, Water Cooler and Aqua Guard Related Complaints, you need to submit the complaints in Google form at -https://forms.gle/LEudqwkkdieL8a5n7
2. For Leakage/Seepage Related Issues for room or washroom, please register the complaints online and then also fill the form at -
https://forms.gle/YssjBaZxsV9E1g7W8
3. Even after registering the complaint at support.iitb.ac.in , if the issue does not gets resolved in one week, then please send an e-mail to h10hallmgr@iitb.ac.in mentioning your complain id and a screenshot of your complaint. Please keep in cc the the other two email ids.